Hui-Chin Shih

Learn More
The objective of this paper is to reveal the factors that determine customers’ loyalty intention in the electronic marketplace. Seven hypotheses were postulated based on an extensive literature review in terms of sales behaviour, trust, satisfaction and price fairness. An empirical survey was then designed and conducted. The sample comprised customers who(More)
The purpose of this study was to investigate the influence processes that shape buyers’ repurchase loyalty in the e-marketplace. Based on a review of the literature addressing sales behavior, trust, satisfaction, and price fairness, and the elaboration likelihood model (ELM), seven hypotheses were developed and then tested by means of a field survey among(More)
  • 1