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  • Hong Tau Lee
  • Computer Science, Mathematics
  • Eur. J. Oper. Res.
  • 2001 (First Publication: 1 March 2001)
  • Process capacity indices (PCIs) were developed and have been successfully used by companies to compete in and dominate the high-profit markets by improving the quality and the productivity since theContinue Reading
  • Chien-Min Chen, Sheu Hua Chen, Hong Tau Lee
  • Economics
  • 2011 (First Publication: 9 February 2011)
  • Based upon an empirical investigation, the study draws upon the responses of 1623 tourists in Kinmen to explore the notion of destination competitiveness and how it is related to customerContinue Reading
  • Chien Min Chen, Sheu Hua Chen, Hong Tau Lee
  • Economics
  • 2013 (First Publication: 1 April 2013)
  • This research was aimed at exploring an empirical understanding of interrelationships between service quality, customer satisfaction and customer loyalty in the bed and breakfast (B&B) market, usingContinue Reading