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The purpose of the paper is to introduce a model of Instore Logistics for retail stores. The model attempted to give a picture of all logistics processes that are carried out within a retail outlet from an incoming dock of a retail outlet to the check out of the store. The model has afterwards been empirically validated by analyzing the Instore Logistics(More)
Leading representatives of the European grocery industry formed the European Efficient Consumer Response (ECR-)Initiative in 1995. The goal of this strategic alliance is set to reengineer the way business is done in the industry by implementing cooperative strategies between retailer and manufacturer in order to fulfill consumer wishes better, faster and at(More)
Purpose-To provide empirical evidence and explanation of the phenomenon that providers of home delivery of groceries are still of minor importance in highly concentrated retail markets. Design/methodology/approach-Based on a critical literature review three propositions were set up. A web based survey was conducted with two prospective consumer groups for(More)
Purpose: The purpose of this paper is to develop a conceptual model that includes drivers of supply chain management (SCM) adoption and execution identified in the literature, provide a set of measurement scales that operationalise constructs within this model, empirically verify a hierarchical order of antecedents that affects the adoption and execution of(More)
marketing, and research methodologies and techniques. His PhD investigated UK food processing customer service, satisfaction and service quality and received the James Cooper Memorial Cup PhD Award from the Chartered Institute of Logistics and Transport (UK). on store and agglomeration format patronage, in-store logistics, distance retailing and(More)