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In this paper experiences with a collaborative design approach, supported by discrete event simulation are presented. Four studies, in which alternative designs of organizational processes are explored, are discussed. One study takes place at an insurance company and three at an airport. The way of working followed, is evaluated and compared to the existing(More)
T Th he e I Im mp pa ac ct t o of f I In nf fo or rm ma at ti io on n a an nd d C Co om mm mu un ni ic ca at ti io on n T Te ec ch hn no ol lo og gy y o on n I In nt te er ro or rg ga an ni iz za at ti io on na al l C Co oo or rd di in na at ti io on n: : G Gu ui id de el li in ne es s f fr ro om m T Th he eo or ry y Abstract It is widely believed that(More)