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In this paper experiences with a collaborative design approach, supported by discrete event simulation are presented. Four studies, in which alternative designs of organizational processes are explored, are discussed. One study takes place at an insurance company and three at an airport. The way of working followed, is evaluated and compared to the existing(More)
Component-Based Development (CBD) represents an advanced system development approach, capable for managing complexity and ever-changing demands in the business and IT environment. While many of the component technology solutions have been already settled in practice, of equal importance to their success are the methods and techniques closely aligned with(More)
T Th he e I Im mp pa ac ct t o of f I In nf fo or rm ma at ti io on n a an nd d C Co om mm mu un ni ic ca at ti io on n T Te ec ch hn no ol lo og gy y o on n I In nt te er ro or rg ga an ni iz za at ti io on na al l C Co oo or rd di in na at ti io on n: : G Gu ui id de el li in ne es s f fr ro om m T Th he eo or ry y Abstract It is widely believed that(More)