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In this paper experiences with a collaborative design approach, supported by discrete event simulation are presented. Four studies, in which alternative designs of organizational processes are explored, are discussed. One study takes place at an insurance company and three at an airport. The way of working followed, is evaluated and compared to the existing(More)
Components already represent a common solution for implementation and deployment of advanced enterprise distributed information systems. Now there is a strong need for providing effective CBD methodology support through appropriate component-based methods, tools and techniques that effectively target existing component technology. Current CBD methods and(More)
T Th he e I Im mp pa ac ct t o of f I In nf fo or rm ma at ti io on n a an nd d C Co om mm mu un ni ic ca at ti io on n T Te ec ch hn no ol lo og gy y o on n I In nt te er ro or rg ga an ni iz za at ti io on na al l C Co oo or rd di in na at ti io on n: : G Gu ui id de el li in ne es s f fr ro om m T Th he eo or ry y Abstract It is widely believed that(More)
A b s t r a c t E-commerce offers opportunities to change the way of doing business. However fully utilizing these opportunities and overcoming the bottlenecks, requires more than just getting online. The currently low Internet trade volumes confirm this. This paper gives a snapshot of opportunities and bottlenecks for e-commerce, regarding the internal(More)