Heidi L. Romero

Learn More
BACKGROUND The number of skin cancer patients, especially patients with basal cell carcinoma (BCC), is rapidly increasing. Resources available at dermato-oncology units have not increased proportionally, which affects the throughput time of patients. OBJECTIVE To assess the feasibility and safety of implementation of the one-stop-shop concept for the(More)
Hospitals and health care institutions are facing the challenge of improving the quality of their services while reducing their costs. The current study presents the application of operations management practices in a dermatology oncology outpatient clinic specialized in skin cancer treatment. An interesting alternative considered by the clinic is the(More)
The main scientific event for academics working in the field of Business Process Management is the International BPM Conference. In this paper, social network analysis techniques are used to unveil the co-authorship networks that can be derived from the papers presented at this conference. Links between two researchers are established by their co-authorship(More)
Recent years have witnessed a marked increase in interest by researchers and practitioners in the concept of process harmonization. However, they fail to present performance measures to evaluate the extent of process harmonization achieved after implementing harmonization initiatives. At a process level, measures provide information to control and manage(More)
  • 1