Heather Craven

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  • Heather Craven
  • Medsurg nursing : official journal of the Academy…
  • 2007
An acute care medicine unit identified and implemented strategies to encourage staff to become certified. In 1 year, the number of certified nurses increased 60%, the RN turnover rate decreased from 16.7% to 8.1%, the RN vacancy rate decreased from 11% to 4.73%, and the patient satisfaction score increased. The processes that contributed to those changes(More)
Preceptor programs provide new staff with planned, individualized orientation while easing the transition into a new work environment. In this article, the evolution and evaluation of preceptorships at a large academic medical center are described. The development of a conceptual framework and the orientation process model provided a means to organize the(More)
Communication plays a vital role in an increasingly complex healthcare environment. Quality patient outcomes and successful collaboration depend upon the healthcare provider's ability to communicate needs. A self-directed work team at a large southeastern hospital used a quality improvement process to design a new series of workshops to enhance staff(More)
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