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The fit between organisational structure, management orientation, knowledge orientation, and the values of ISO 9000 standard: A conceptual analysis
Purpose – The purpose of this conceptual paper is to examine the fit between values underpinning the ISO 9000 standard and selected managerial and organisational factors.Design/methodology/approach –Expand
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From Customer Satisfaction to Citizen Satisfaction: Rethinking Local Government Service Delivery in Malaysia
The Producer-Customer Paradigm within which much of the service improvement efforts have been undertaken is a highly circumscribed and problematic paradigm for local government services. It viewsExpand
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Emotional Intelligence, Emotional Labour and Work Effectiveness in Service Organisations: A Proposed Model
The paper draws together literature on emotional intelligence (EI) and emotional labour (EL) and examines its influence on work effectiveness (WQ) in different business settings; professionalExpand
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HR Roles Effectiveness and HR Contributions Effectiveness: Comparing Evidence from HR and Line Managers
As the importance of human resource increases to the business, so does also the need to ensure its effective management. This study compared HR and line managers’ evaluation of the effectiveness ofExpand
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Direct Influence of Human Resource Management Practices on Financial Performance in Malaysian R&D Companies
Since 1996, the R&D sector in Malaysia has received greater attention than before. Despite fiscal and non-fiscal incentives provided to support the growth of this sector, the level of R&D measured inExpand
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HRM Effectiveness within the Role of HRM Department at the Large Companies in Malaysia
Keywords: Role of the HRM department, HRM effectiveness, HRM, Malaysia INTRODUCTION The field of human resource management (HRM) is in transition. The linkage between HRM and firm performance hasExpand
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Knowledge Sharing in a Knowledge Intensive Organisation: Identifying the Enablers
The importance of organizational learning and knowledge to the competitive strength of organisation has become common wisdom. The challenge is in generating new knowledge via active learning and theExpand
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An examination of the validity and reliability of the organizational structure scale in the Malaysian context : preliminary results / Yusliza Mohd. Yusoff, T. Ramayah and Hazman Shah Abdullah
TLDR
Organizational structure provides the basic foundation within which an organization functions. Expand
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The Use (and abuse) of ISO 9000 Certification Marks in Promotional Materials in Malaysia
As commerce becomes complex and global, businesses, customers and even regulators become reliant on the quality certifications or badges for simplifying their choices. Some disquiet has surfacedExpand
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