Hassan Gardesh

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The literature suggests that organizations cannot be competitive if their business and information technology strategies are not aligned. Yet achieving strategic alignment continues to be a major concern for business executives. A number of alignment models have been offered in the literature, primary among them the Strategic Alignment model (SAM) and IT(More)
Ensuring that organizational IT is in alignment with and provides support for an organization's business strategy is critical to business success. As there is no published research that attempts to describe maturity of ITIL V3 in aligning business and IT at strategic level, this paper reports on determining aligning roles of ITIL V3 in practice. In this(More)
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