Hashim Iqbal Chunpir

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The research into e-Science infrastructures has changed the face of traditional scientific methods. The maturity of grid technology to get the data distributed around the globe has raised possibilities to perform ground-breaking research within a specific scientific community. However, the governance and management of user support services of e-Science(More)
Support processes play an important role to facilitate researchers (users) to accomplish their research activities with the help of cyber-infrastructure(s). However, the current user-support practices in cyber-infrastructure are being followed without an accountability and ownership of tasks thus over-burdening user support staffs who are performing user(More)