Harvey S. Axlerod

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Total Qualify Managemcnf (TQM) is the cm-rent management rage in the U.S., following ifs over-whelming success in lapan. A manufacturing model is the usual starting pointfir TQM. Its transition to the specifics of a User Services environment is sometimes oblique. Hozu do we accomplish “continual improvement”? Whaf is the meaning of “scrap” and “waste”? How(More)
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