Harold Henke

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The advent of eBooks and electronic publishing is changing not only the North American publishing industry but Europe as well. In Europe, many publishers are embracing the ePublishing industry as well as companies which have emerged to develop tools and web sites to develop and sell eBooks, not only in the European Union but in North America.In Asia, the(More)
In this paper, I describe the results of a usability test and a usability survey conducted by the IBM Printing Systems Company to determine the effectiveness of softcopy documentation. The usability test was conducted to determine if users could perform tasks using a softcopy User's Guide from a CD-ROM. The usability survey measured satisfaction of Customer(More)
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