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Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focused on the use of prolonged on-going enthnography to inform systems design. A considerable number of these studies have taken place within constrained and focused work domain. This(More)
Contemporary datacenters comprise hundreds or thousands of machines running applications requiring high availability and responsiveness. Although a performance crisis is easily detected by monitoring key end-to-end performance indicators (KPIs) such as response latency or request throughput, the variety of conditions that can lead to KPI degradation makes(More)
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