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In conventional commerce, customer groups with similar interests or behaviours can be observed. Similarly, customers in E-commerce naturally form groups. These groups allow the organization to provide quality of service (QoS) and perform capacity planning. From a system point of view, overall server performance can be improved and resources managed(More)
Global software development projects use virtual teams, which are primarily linked through computer and telecommunications technologies across national boundaries. Global Virtual Teams rarely meet in a face-to-face context and thus face challenging problems not associated with traditional co-located teams. To understand the complex issues in a virtual(More)
Electronic commerce servers have a significant presence in today's Internet. Corporations require good performance for their business processes. To date, little empirical evidence has been discovered which identifies the types requests that users make of E-commerce systems. In this paper, we examine the request level characteristics of the web site of a(More)
Producing applications that conform to the requirements of the Health Level 7 (HL7) framework is beneficial for the accurate recordation, transmittal and sharing of medical information across organizations. Conformance to these requirements ultimately help to improve the quality of health services delivered to consumers. This paper describes Everest, a free(More)
The implementation phase of the software development life cycle is critical for continued organizational success. As organizations evolve their business processes after the launch of a new system, the system needs to continue to evolve in order to take advantage of these opportunities. In this research, we explore the changes that take place in a large(More)