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This short paper presents the Group Elicitation Method (GEM), a brainwriting technique augmented by a decision support system for participatory design and usability testing. GEM has been successfully used in four industrial projects to elicit knowledge from users, management and designers. In particular, in three of them it was used to elicit end-users’(More)
To generate intelligent indexing that allows context-sensitive information retrieval, a system must be able to acquire knowledge directly through interaction with users, In this paper, we present the architecture for CID (Computer Integrated Documentation), a system that enables integration of various technical documents in a hypertext framework and(More)
  • Guy A. Boy
  • Symposium on Designing Interactive Systems
  • 1997
Technical documents are created, modified and used during the life cycle of an artifact. They can be more or less formal, ranging from normative knowledge-based representations to natural language. They are also tools that support dialogue between designers, manufacture, trainers, legislators and users. Active design documents (ADDs) are a new generation of(More)
This paper presents the Group Elicitation Method (GEM), a brainwriting technique augmented by a decision support system for constructing a shared memory. GEM has been successfully used in four industrial projects to elicit knowledge from experts. In particular, in three of them it was used to elicit end-users' knowledge for the design of new knowledge-based(More)
Safety is now a major concern in many complex systems such as medical robots. A way to control the complexity of such systems is to manage risk. The first and important step of this activity is risk analysis. During risk analysis, two main studies concerning human factors must be integrated: task analysis and human error analysis. This multidisciplinary(More)
When a new product is delivered, it seldom meets all customer needs. The mature phase of a product is driven by customer needs. It requires a human-centered development cycle. As a result, the company should be able to listen the voice of its customers. Most industrial companies are driven by engineers and by technology itself. If current technology is to(More)