Learn More
To ensure that quality is 'engineered in' a holistic, integrated and quality approach is required, and Total Quality Management (TQM) principles are the obvious foundations for this. This paper describes a novel approach to viewing the operations of a healthcare provider where electronic means could be used to distribute information (including electronic(More)
BACKGROUND The continued reduction in junior doctors' hours in the UK has made it necessary to re-examine traditional assumptions about the synonymous natures of training and service. This paper researches senior house officers' (SHOs) perceptions of 'service' and 'training', with reference to where they place activities along the training/service(More)
The development of business models for eBusiness has become increasing popular within both the academic and business arena. We believe that many of the business models for eBusiness are static in nature and only provide a historical view. In this paper we draw upon the emergent knowledge of eBusiness together with the traditional strategy theory and provide(More)
System dynamics is a powerful strategic analysis approach, but it can also be a costly one, if all models must be constructed largely from scratch. This appears to preclude their widespread use in small-medium enterprise (SME) applications. Field research has shown that generic parameterisable simulations can challenge mental models and enhance confidence(More)
Sustainability is not just for Christmas… it's for life. Sustainable solutions, whether sought in terms of business strategies, social policies, or the exploitation of natural resources have to serve organizations and communities in the long term, sometimes very long term, as well as the short term. Static analysis is unlikely to be able to evaluate(More)
Small and Medium-sized Enterprises (SMEs) face major challenges in trying to remain competitive in the global market place. An identified strategic ploy to maximise effectiveness in product design and R&D is the 'deep niche strategy'. This paper demonstrates the use of system dynamics diagramming processes in articulating this strategy, as observed in case(More)