Graham Winch

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To ensure that quality is 'engineered in' a holistic, integrated and quality approach is required, and Total Quality Management (TQM) principles are the obvious foundations for this. This paper describes a novel approach to viewing the operations of a healthcare provider where electronic means could be used to distribute information (including electronic(More)
BACKGROUND The continued reduction in junior doctors' hours in the UK has made it necessary to re-examine traditional assumptions about the synonymous natures of training and service. This paper researches senior house officers' (SHOs) perceptions of 'service' and 'training', with reference to where they place activities along the training/service(More)
The title of this refers to the range of system dynamics applications. This range extends from use as experimental tools in theory development through to the practice of problem solving and investigation of real world behaviours. This paper takes a two-facetted view of the scope of and issues in system dynamics practice based on the author’s personal(More)
Sustainability is not just for Christmas... it’s for life. Sustainable solutions, whether sought in terms of business strategies, social policies, or the exploitation of natural resources have to serve organizations and communities in the long term, sometimes very long term, as well as the short term. Static analysis is unlikely to be able to evaluate(More)
A significant challenge in any system design situation is that the parties involved in the decision-making have different mental models of how the desired and emerging systems compare. This paper proposes the use of modelling software to enable visualisation of the necessary business processes for the fulfilment of any planned e-business initiative. Simple(More)
The development of business models for eBusiness has become increasing popular within both the academic and business arena. We believe that many of the business models for eBusiness are static in nature and only provide a historical view. In this paper we draw upon the emergent knowledge of eBusiness together with the traditional strategy theory and provide(More)
Small and Medium-sized Enterprises (SMEs) face major challenges in trying to remain competitive in the global market place. An identified strategic ploy to maximise effectiveness in product design and R&D is the ‘deep niche strategy’. This paper demonstrates the use of system dynamics diagramming processes in articulating this strategy, as observed in case(More)