This paper addresses knowledge-based authentication systems in self-service technology, presenting the design and evaluation of the Visual Identification Protocol (VIP). The basic idea behind it is to use pictures instead of numbers as a means for user authentication. Three different authentication systems based on images and visual memory were designed and… (More)
Our research investigated whether the presence of an interface agent – or virtual assistant (VA) – in a self-service checkout context has behavioural effects on the transaction process during particular tasks. While many participants claimed to have not noticed a VA within the self-service interface, behaviour was still affected, i.e. fewer people made… (More)
This panel discusses biometric technologies from different perspectives in HCI in order to arrive at a coherent response that the community can give in this area. The challenges of doing this will also be of interest in terms of HCI's general influence on topical issues.
A virtual agent is a human-like character that is designed to assist users in interactions with technology and virtual worlds. Research into the preferred visual characteristics of a virtual agent has focused on education-based agents, gaming avatars, and online help assistants. However, findings from these studies are not necessarily generalizable to other… (More)