Graham Button

Learn More
This paper reports fieldwork from an organization in the pnnt industry, examining a workflow system introduced to the shopfloor. We detail the indigenous methods by which members order their work, contrast this with the order provided by the system, and describe how members have attempted to accommodate the two. Although it disrupted shopfloor work, the(More)
The design of CSCW systems has often had its roots in ethnomethodological understandings of work and investigations of working settings. Increasingly, we are also seeing these ideas applied to critique and inform HCI design more generally. However, the attempt to design from the basis of ethnomethodology is fraught with methodological dangers. In(More)
Over the past ten years, the use of sociological methods and sociological reasoning have become more prominent in the analysis and design of interactive systems. For a variety of reasons, one form of sociological enquiry, ethnomethodology, has become something of a favoured approach. Our goal in this paper is to investigate the consequences of approaching(More)
This study is one in a series of investigations into software and hardware engineering based mainly upon the observation of four projects developing photocopying technology. '~ Our general interest in this paper is in the work of software engineering, with how software engineers organise their work in order to be get it done.~ Our particular interest is in(More)
Designers are increasingly being urged to take account of the situated and contingent organisation of the work that their systems are to support or automate. Within CSCW the concept of work-practice is a much used token for the organisation of work. This paper develops the debate about the position of work-practice in design by recognising that it is an(More)
We examine the argument put forward by Ojelanki Nygwenyama andKalle Lyytinen that Juergen Habermas's theory of communicativeaction is relevant for the analysis and design of groupwaresystems. We suggest that CSCW champions of Habermas oftenoverlook the fact that his theory can be criticised in itsown right, and go on to outline its contestable character(More)
'Tacit' and 'explicit' knowledge, and their relation to expertise, have a long-standing importance within social studies of science and technology. At the centre of the development of thinking about these topics has been the work of Harry Collins and Robert Evans. In this article, we bring to bear observations of the work of people involved in grading eye(More)
Talk is often suspended during medical consultations while the clinician interacts with the patient’s records and other information. This study of four general practitioners (GPs) focused on these suspensions and the adjacent conversational turns. Conversation analysis revealed how GPs took action to close conversations down prior to attending to the(More)