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Most current designs of information technology are based on the notion of supporting distinct tasks such as document production, email usage, and voice communication. In this paper we present empirical results that suggest that people organize their work in terms of much larger and thematically connected units of work. We present results of fieldwork(More)
Traditionally, Systems Analysis and Design (SAD) research has focused on ways of working and ways of modeling. Design ecology – the task, organizational and political context surrounding design – is less well understood. In particular, relationships between design routines and products within ecologies have not received sufficient attention. In this paper,(More)
We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people completed interrupted tasks in less time with no difference in quality. Our data suggests that people compensate for interruptions by working faster, but this comes at a price:(More)
We present a vision of the future of emergency management that better supports inclusion of activities and information from members of the public during disasters and mass emergency events. Such a vision relies on integration of multiple subfields of computer science, and a commitment to an understanding of the domain of application. It supports the hopes(More)
This research reports on a study of the interplay between multi-tasking and collaborative work. We conducted an ethnographic study in two different companies where we observed the experiences and practices of thirty-six information workers. We observed that people continually switch between different collaborative contexts throughout their day. We refer to(More)
1 We present an empirical study investigating collabo-rative and individual decision-making about data using two different information visualization systems. Based on previous research, one system is considered more transparent than the other in terms of visual representation and functionality. We found that people who worked in groups were more correct in(More)
We present data from detailed observation of 24 information workers that shows that they experience work fragmentation as common practice. We consider that work fragmentation has two components: length of time spent in an activity, and frequency of interruptions. We examined work fragmentation along three dimensions: effect of collocation, type of(More)
For engineers comfortable with the noise and distraction of working closely together, a technology "war room" at the Jet Propulsion Laboratory is the perfect environment for speeding delivery of space mission design proposals.
We present an empirical study in which we investigated group vs. individual performance with collaborative information visualization environments (CIVEs), the effects of system transparency on users' performance and the effects of different collaborative settings on CIVE usage. Subjects searched for findings with CIVEs, working either alone, in a collocated(More)