Gisela M. von Dran

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Proliferating Web-user interface studies prompt a need for theoretical approaches. This study presents a twofactor model that can guide Website design and evaluation. According to the model, there are two types of Website design factors: hygiene and motivator. Hygiene factors are those whose presence make a Website functional and serviceable, and whose(More)
With the fast development and increasing use of the World Wide Web as both an information seeking and an electronic commerce tool, web usability studies grow in importance. While web designers have largely focused on functional aspects of websites, there has been little systematic attention to (1) the motivational issues of web user interface design or (2)(More)
This study was designed to verify whether an analogy to Herzberg’s hygiene-motivational theory about workplace could be used in the web environment. According to this analogy, the presence of hygiene factors would provide the basic functionality of a website, while their absence would create user dissatisfaction. Motivating factors are those that contribute(More)
In the emerging electronic environment, the creation of customer-centered websites is becoming increasingly important. This paper reports two exploratory studies on user perceptions of using web sites. We first use Kano's Model of Quality to conduct an investigation of quality features in the web environment. An independently conducted study later expands(More)
In the emerging electronic environment, knowing how to create customercentered Web sites is of great importance. This paper reports two studies on user perceptions of Web sites. First, Kano’s model of quality was used in an exploratory investigation of customer quality expectations for a specific type of site (CNN.com). The quality model was then extended(More)
142 words) Firms face an environment changing at an increasingly rapid pace. Market opportunities in particular can arise and disappear in a short time. Unfortunately, the speed with which organizations can adapt their strategies and competencies to meet these opportunities remains limited. We argue that firms can address these individual limitations by(More)
Theorists have suggested that organizational culture is a strategic resource that has value in ensuring the continuing existence and success of organizations (Michalisin, Smith, & Kline, 1997; Barney, 1986, 1991; Hult, Ketchen, & Nichols, 2002; Gordon, 1985). This assertion is supported by various studies that have linked organizational culture to broad(More)
To understand possible implications of the emerging information infrastructure, it is appropriate to first look at the evolution of technology related policies in an attempt to identify unresolved policy issues related to information technology. It is also appropriate to create an awareness of likely decision points that may critically influence our future(More)
Ad hoc virtual teams are the most ubiquitous type of virtual team found in organizations today. These are fast-forming teams that are assembled to perform short-term tasks, after which they are dissolved. These teams are more-often-than-not composed of peers, in that members are drawn from similar levels of organizations. They also tend to be self-managing,(More)
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