Giorgo Sertsios

Ginger Zhe1
David Ruiz1
Renáta Kosová1
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We analyze the interaction of firm product quality and pricing decisions with financial distress and bankruptcy in the airline industry. We consider an airline's choices of quality and price as dynamic decisions that trade off current cash flows for future revenue. We examine how airline mishandled baggage, on-time performance and pricing are related to(More)
Chile for very helpful comments. We would like to thank to Smith Travel Research for providing us the data for this study. We would also like to thank the Cornell Hospitality Research Center at Cornell's School of Hotel Administration for helping us obtain the data. Sertsios gratefully acknowledges the financial support of Fondecyt Iniciación (project/folio(More)
This dissertation consists of three essays, of which two are related. In the …rst essay I model the interaction between a franchisor and its franchisees. I examine how a franchisor uses the investment requirements she asks franchisees as a tool to reduce franchisees' underprovision of sales e¤ort. Theoretically, I show that if the franchisor's reputation is(More)
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