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Crowdsourcing in form of human-based electronic services (people services) provides a powerful way of outsourcing tasks to a large crowd of remote workers over the Internet. Research has shown that multiple redundant results delivered by different workers can be aggregated in order to achieve a reliable result. However, existing implementations of this(More)
Products increasingly turn into services. A prime example for this trend is the software industry. Specialized vendors leverage their core competencies in service value networks that offer joint complex services to customers. Such service value networks are in their infancy, yet both academics and practitioners lack approaches to formalize and economically(More)
Human-based electronic services (people services) provide a powerful way of outsourcing tasks to a large crowd of remote workers over the Internet. Because of the limited control over the workforce in a potentially globally distributed environment, efficient quality management mechanisms are a prerequisite for successful implementation of the people service(More)