Gerhard Satzger

Learn More
Crowdsourcing in the form of human-based electronic services (people services) provides a powerful way of outsourcing tasks to a large crowd of remote workers over the Internet. Research has shown that multiple redundant results delivered by different workers can be aggregated in order to achieve a reliable result. However, basic implementations of this(More)
Innovationen in der Informationsund Kommunikationstechnologie (IKT) treiben sowohl die Globalisierung als auch die Wandlung der Wertschöpfung in Richtung von Dienstleistungen voran. Sie stellen Unternehmen vor die Herausforderung, Geschäftsmodell, Organisation und Unternehmenskultur kontinuierlich und simultan anzupassen, um wettbewerbsfähig zu bleiben.(More)
Crowdsourcing in form of human-based electronic services (people services) provides a powerful way of outsourcing tasks to a large crowd of remote workers over the Internet. Research has shown that multiple redundant results delivered by different workers can be aggregated in order to achieve a reliable result. However, existing implementations of this(More)
Crowdsourcing in the form of human-based electronic services (people services) provides a powerful way of outsourcing so called micro tasks to large groups of people over the Internet in order to increase the scalability and productivity of business processes. However, quality management of the work results continues to be a challenge. Most existing(More)
Crowdsourcing in the form of human-based electronic services provides a powerful way of outsourcing so called human intelligence tasks (HITs) to a large workforce of people over the Internet. Because of the limited control over that workforce, it is challenging to ensure the quality of the work results. Several approaches have been proposed that can be(More)
Products increasingly turn into services. A prime example for this trend is the software industry. Specialized vendors leverage their core competencies in service value networks that offer joint complex services to customers. Such service value networks are in their infancy, yet both academics and practitioners lack approaches to formalize and economically(More)