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Emergency healthcare delivery involves a variety of interrelated activities performed from the time of a call to the ambulance service until the time of patient's exit from the emergency department of a hospital. As these activities can be viewed as parts of inter-organizational healthcare processes that involve at least two organizations (e.g. an ambulance(More)
Recently, there has been a remarkable upsurge in activity surrounding the adoption of Personal Health Records (PHRs). Since PHRs contain global patient information and not certain pieces collected by individual healthcare providers, they can be used as basic infrastructures for building and operating several important systems for both healthcare and the tax(More)
Emergency care is basically concerned with the provision of pre-hospital and in-hospital medical and/or paramedical services and it typically involves a wide variety of interdependent and distributed activities that can be interconnected to form emergency care processes within and between Emergency Medical Service (EMS) agencies and hospitals. Hence, in(More)
Virtual patient records (VPR) provide a means for integrated access to patient information that may be scattered around different healthcare settings. Within the boundaries of a health district providing all levels of care, this concept can be implemented in a corporate Intranet environment to support longitudinal patient care activities across the(More)
A method is proposed for allocating doctors to weekly shifts in an accident and emergency department of a hospital. Two models, solved by dynamic programming, are used. The first finds the optimal solution to the problem of allocating doctors per hour of the week proportionally to the corresponding patient arrival-rate; and the second uses this solution to(More)
Recent trends in healthcare delivery have led to a gradual shift in the conceptualisation of healthcare information systems towards supporting healthcare processes in a more direct way. The move towards integrated and managed care, which requires designing healthcare processes around patient needs and incorporating efficiency considerations has led to an(More)
Recently, there has been a remarkable upsurge in activity surrounding the adoption of Personal Health Records (PHRs). Since PHRs contain global patient information and not certain pieces collected by individual healthcare providers, they can be used as basic infrastructures for building and operating several important systems for both healthcare and the tax(More)
Virtual patient records provide a means for integrated access to patient information that may be scattered around different healthcare organizations (or hospital departments). As Intranets provide, among others, secure access to medical information, they constitute an appropriate technological infrastructure for a virtual patient record implementation. In(More)
Hospitals often invest significant resources in the development of large and complex information systems that must be modified and extended to respond to changing requirements and to exploit the capabilities offered by modern technologies. A disciplined approach of managing the evolution of hospital information systems is then required so that to meet the(More)