(2001). Effective design of products/services: An approach based on integration of marketing and operations management decisions[Electronic version]. Retrieved [insert date], Abstract This paper presents an integrated framework for designing profit-maximizing products/services, which can also be produced at reasonable operating difficulty levels. Operating… (More)
The labor tour scheduling literature has focused on the development of schedules, and with a few exceptions, employees were assumed to have identical cost and productivity. Even the few exceptions in the literature that solved tour problems considered employees within a work group to have identical cost and productivity. In this paper we evaluated… (More)
A strategic decision-making tool to evaluate decision alternatives. Cornell Hospitality Tools, 4(1), 6-11.