Gary J. Dickelman

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, marked a reunion of sorts for a group of professional colleagues who have paved the way for, defined, and are actively engaged in the performance support practice. Rosenberg spoke via teleconference about the state of performance support (PS). My goal was to uncover the latest trends—associated with the latest organizational performance pain—borne of the(More)
Consumers of popular desktop software have been amused, appalled, occasionally assisted, and most likely infuriated by a Planning Wizard, an Office Assistant, or other manifestation of an interventionist help apparition. If not, then they have encountered a noninterventionist form of assistance, such as a standard context-sensitive help file. These are the(More)
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