Gary J. Dickelman

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ecember 27, 1999, marked a reunion of sorts for a group of professional colleagues who have paved the way for, defined, and are actively engaged in the performance support practice. Gloria Gery, Stan Malcolm, Janet Cichelli, Hal Christensen, Barry Raybould, and Marc Rosenberg spoke via teleconference about the state of performance support (PS). My goal was(More)
Consumers of popular desktop software have been amused, appalled, occasionally assisted, and most likely infuriated by a Planning Wizard, an Office Assistant, or other manifestation of an interventionist help apparition. If not, then they have encountered a noninterventionist form of assistance, such as a standard context-sensitive help file. These are the(More)
December 27, 1999 marked a reunion of sorts for a group of professional colleagues who have paved the way for, defined, and are actively engaged in the performance support practice. Gloria Gery, Stan Malcolm, Janet Cichelli, Hal Christensen, Barry Raybould, and Marc Rosenberg spoke with me via teleconference about the state of performance support (PS). My(More)
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