Gary A. Klein

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In recent years there have been a number of studies of decision making in naturalistic environments such as nuclear power plants, urban fire departments, command-andcontrol centers, and courtrooms. These studies provide a different perspective on decision strategies from laboratory studies that rely on naive subjects performing relatively context-free tasks(More)
Planning under conditions of uncertainty, time pressure, and other stressors is a complex cognitive activity for military command post staff members. The Army and the Marine Corps have developed formal planning models intended as step-by-step guides. However, these models are inconsistent with the actual strategies of skilled planners, and they slow down(More)
A knowledge elicitation project was conducted to provide material for a course in toftware system debugging skills. Although the results confirmed aspects of the general model of human expertise in the cognitive science literature, focusing on the critical role of strategy, of creating a cognitive model of the problem domain, and of metacoguition, there(More)