Gandolfo Dominici

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1. School in my computer: The emergence of e-learning In the last decade, the increased use of the Internet and web technologies has grown so considerably that it caused a technological revolution. Organizations of various types and sizes and across almost every sector are adapting their old brick-and-mortar systems into virtual systems and are integrating(More)
The aim of this study is to identify the key factors as antecedents of visitor satisfaction for the design of a mobile app for museums. To our aim we use the Kano model that allows to categorize service attributes according to how they are perceived by customers and to estimate their impact on customer satisfaction. We collected qualitative data trough 300(More)
Since the beginning of the XXI century, marketing theory has moved through a series of epistemological shifts from modern positivism to postmodern constructivism. This has resulted in a series of changes to the main concepts of " traditional " marketing such as: market, product, customer, and value. These shifts can be better viewed under a social(More)
Today's turbulent markets are facing unpredictable and sudden variations in demand. In this context, the Holonic Production System (HPS) seems to be able to overcome the operational and economic problems of traditional production systems. The HPS' ability to adapt and react to business environment changes, whilst maintaining systemic synergies and(More)
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