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Journals and Conferences
Information technology is providing the infrastructure necessary to support the development of new organizational forms. Virtual teams represent one such organizational form, one that could revolutionize the workplace and provide organizations with unprecedented levels of flexibility and responsiveness. As the technological infrastructure necessary to… (More)
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This article reports the findings of a longitudinal study of temporary virtual teams and explores the role of behavior control on trust decline. We conducted an experiment involving 51 temporary virtual teams. Half of the teams were required to comply with behavior control mechanisms traditionally used in colocated teams. Their counterparts were allowed to… (More)
Erica L Wagner School of Business, Portland State University, USA email@example.com
Seeks to determine the impact managerial controls have on the effectiveness of virtual teams. Using an experimental design compares self-directed virtual teams to counterparts where behavior controls are used as a method of managerial control. The data were collected using 51 student teams of three or four members each from three different countries. The… (More)
As Web sites become an increasingly important component of firms’ customer service systems, there is a need for research aimed at understanding their roles, functionalities, and effective design. Using a multi-method design, we propose and validate a descriptive taxonomy of customer needs amenable to online fulfillment. We then propose, and offer… (More)
A call for user engagement cannot be scheduled at a specific point in the software development process. Valuable user input comes in waves throughout the project and developers would do best to listen and learn.
To gain and maintain customer loyalty, a firm must learn how to best translate and mine the data they have on those customers.