• Publications
  • Influence
E-business complaint management: perceptions and perspectives of online credibility
We investigate public online consumer complaint responses from three different perspectives: the complainer, the company and third party consumers. Expand
  • 53
  • 7
IS-enabled sustainable competitive advantage in financial services, retailing and manufacturing
This paper identifies those factors that, taken together with Information Systems (IS) augmentations, affect the competitive positioning of businesses. Expand
  • 47
  • 3
'Arrivederci CIAO.com, Buongiorno Bing.com' - Electronic word-of-mouth (eWOM), antecedences and consequences
This paper offers new insights on the motives and antecedents of the reading behaviour of consumer reviews in online opinion platforms and their influence on consumer buying and communication behaviour. Expand
  • 103
  • 2
Towards an e-commerce business strategy
There is a pervasive and continued interest in the fundamentals of formulating an organisational strategy through the opportunities afforded by information systems and technology (IS/IT) which organisations are using to revolutionalise their business models. Expand
  • 13
Tire vibration transmission. Part II : Test and modal model quality assessment
Tire modal models are an integral part of automotive NVH vibration transmission simulations. Expand
  • 5
Limits of stakeholder participation in sustainable development : "where facts are few, experts are many"
Extract from: The Mediterranean coastal areas from watershed to the sea : interactions and changes / by L.F. Cassar ... [et al.]. Proceedings of the MEDCORE International conference, Florence,Expand
The oily vpatienit iloW in the lhollme was sent to her own homi-le, andil the l)lace was closed to futrtlher admiissionis for a week and thoroughly disinfected a(lle airedl. Thie tlllats of theExpand
No need to develop a special interest category for emergency general surgery
We welcome the Nuffield Trust’s contribution to the debate on the provision of emergency general surgery services.1 2 The report comments on the “loss of the generalist”—a surgeon capable of managingExpand
Monitoring processes of dryland degradation from ERS SAR data
Land degradation is a major problem in many parts of the Sahel, adversely affecting land productivity and the livelihood of millions of people. An important component of the process of landExpand