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Understanding and profitably managing customer loyalty
Purpose – The purpose of the paper is to draw together the salient issues surrounding customer loyalty and customer relationship management (CRM) into a single coherent discussion. Various schools ofExpand
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Sizing of residential CHP systems
Combined heat and power (CHP) is a well-known technique for producing heat and power simultaneously onsite. However, the micro level of this technology has just been recently introduced around theExpand
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Agent-based simulation for large-scale emergency response: A survey of usage and implementation
TLDR
This article reviews existing implementations of ABSs for large-scale emergency response, and presents a taxonomy classifying them by usage. Expand
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Distributed design coordination
TLDR
This paper describes a computer-based system called the design management system (DMS) that was developed to manage and coordinate distributed engineering design activity. Expand
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A multi-objective combinatorial model of casualty processing in major incident response
TLDR
In this paper we describe a novel combinatorial optimization model of this problem which acknowledges its temporal nature by employing a scheduling approach and employs a Variable Neighborhood Descent metaheuristic to solve the model. Expand
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Engineering management: operational design coordination
Effective engineering management is acknowledged as being fundamental to the successful operation of organizations. While traditional and contemporary approaches to operational engineering managementExpand
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Distributed control approach for small-scale energy zones
Abstract A small-scale energy zone (SSEZ) is a conceptual future low-voltage distribution network (LVDN) configuration, containing controllable small-scale embedded generators (SSEGs), energy storageExpand
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Novel basis functions for the partition of unity boundary element method for Helmholtz problems
The BEM is a popular technique for wave scattering problems given its inherent ability to deal with infinite domains. In the last decade, the partition of unity BEM, in which the approximation spaceExpand
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Optimal online operation of residential μCHP systems using linear programming
Environmental pressures have resulted in an increased importance being placed on the efficient production and consumption of energy. Micro combined heat and power (μCHP) technology has the potentialExpand
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A simulation model to enable the optimization of ambulance fleet allocation and base station location for increased patient survival
TLDR
This paper presents the optimization of EMS vehicle fleet allocation and base station location through the use of a genetic algorithm (GA) with an integrated EMS simulation model. Expand
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