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Since the emergence of digital imaging, there have been questions about the necessity of continuing reject analysis programs in imaging departments to evaluate performance and quality. As a marketing strategy, most suppliers of digital technology focus on the supremacy of the technology and its ability to reduce the number of repeats, resulting in less(More)
  • G Isouard
  • Journal of quality in clinical practice
  • 1999
There is increasing recognition that many quality management initiatives in health care are undertaken without the appropriate development of a responsive and supportive organizational environment. In the present study, a multidisciplinary team was empowered to make appropriate changes in order to improve a variety of problem areas that affected the total(More)
This article provides an overview of the development and implementation of a management development strategy for the South Western Sydney Area Health Service (SWSAHS). The program, the Frontline Management Initiative (FMI), was introduced as a developmental tool which enabled managers to identify those competencies that they already possess and those which(More)
  • G Isouard
  • Australian health review : a publication of the…
  • 1988
A study was undertaken of the biosafety status of all public sector based pathology laboratories in N.S.W. Questionnaires were sent to all 85 departments. A total of 71 completed questionnaires were returned from the laboratory managers, representing a response rate of 84%. The study showed that many departments have not yet implemented the recent AIDS Task(More)
PURPOSE The purpose of this paper is to discuss the challenges faced in Australia to maintain and sustain quality in pathology services, and present new strategic directions to address such challenges. DESIGN/METHODOLOGY/APPROACH The paper is a review of the literature on pathology services and its quality of delivery and emerging issues. FINDINGS Major(More)
  • G Isouard
  • The Medical journal of Australia
  • 1999
OBJECTIVE To assess the effect of a total quality management (TQM) approach on the appropriateness of clinical laboratory testing of patients with acute myocardial infarction. DESIGN Retrospective, control-group, quasi-experimental study. SETTING Two metropolitan teaching hospitals: one involved in the intervention (TQM experimental group); the other(More)
  • G Isouard
  • Journal of quality in clinical practice
  • 1998
A study was undertaken to identify the causes that contributed to poor quality pathology services for hospitalized patients with acute myocardial infarction. Through the use of continuous quality improvement (CQI) strategies, the procedure involved a systematic process analysis which assessed the types and sources of variation, and possible causal factors(More)
PURPOSE Positive organizational scholarship in healthcare (POSH) suggests that, to promote widespread improvement within health services, focusing on the good, the excellent, and the brilliant is as important as conventional approaches that focus on the negative, the problems, and the failures. POSH offers different opportunities to learn from and build(More)
This paper outlines the experience of the establishment of an Occupational Health and Safety Committee at the Canterbury Hospital and Area Health Service and its achievements over the past two years. As a priority the committee members reviewed and refined safety reporting systems. The committee also considered the need to complement retrospective reporting(More)
  • G Isouard
  • Australian health review : a publication of the…
  • 1988
Technological advances have changed the face of the clinical pathology laboratory. The introduction of automated instrumentation, computerisation and commercially prepared reagents has had a significant impact on the role, skills and employment prospect of laboratory scientists. The present study assessed the impact that technology has had amongst(More)
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