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The communicative action perspective of business processes and information systems has attracted much attention recently. A viable approach in this area is: Action Workflow. This paper investigates the use of Action Workflow as a generic business framework, relating it to the alternative Business as Action game Theory. The latter provides a more exhaustive(More)
When developing business processes there is a need for a theoretical understanding of meaning, function and structure of such processes. The paper investigates and refines a theoretical framework for business processes: Business Action Theory (BAT). This theory builds on communicative action theories and business relationship theories. According to the(More)
In what way is a public e-service a service to citizens? This question has driven a practical inquiry into a planned e-service application for municipal child care. A requirements specification for an e-service application was investigated. The e-service application was found to lack proper information about child care supply options, and rules and(More)
In this paper an action approach to requirements engineering is outlined. The approach is based on a language action view of information systems, organisations and business. Theoretical standpoints and methodological consequences are presented and elaborated. One conclusion is that requirements engineering ought to be viewed as actability engineering in(More)
The aim of this paper is to contribute to the decision of how to perform evaluation depending on the evaluation context. Three general strategies of how to perform evaluation are identified: Goal-free evaluation, goal-based and criteria-based evaluation. Two general strategies of what to evaluate are identified: IT-system as such and IT-system in use. From(More)
— When developing computerised information systems it is common to begin with some kind of business modelling to get an understanding of the planned systems environment. Different usability factors are also common to consider when the user interface is being designed. What is not so common is to take advantage of each of these activities when the other one(More)