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The communicative action perspective of business processes and information systems has attracted much attention recently. A viable approach in this area is: Action Workflow. This paper investigates the use of Action Workflow as a generic business framework, relating it to the alternative Business as Action game Theory. The latter provides a more exhaustive(More)
The aim of this paper is to contribute to the decision of how to perform evaluation depending on the evaluation context. Three general strategies of how to perform evaluation are identified: Goal-free evaluation, goal-based and criteria-based evaluation. Two general strategies of what to evaluate are identified: IT-system as such and IT-system in use. From(More)
In what way is a public e-service a service to citizens? This question has driven a practical inquiry into a planned e-service application for municipal child care. A requirements specification for an e-service application was investigated. The e-service application was found to lack proper information about child care supply options, and rules and(More)
In this paper an action approach to requirements engineering is outlined. The approach is based on a language action view of information systems, organisations and business. Theoretical standpoints and methodological consequences are presented and elaborated. One conclusion is that requirements engineering ought to be viewed as actability engineering in(More)
Within the IS research field, there are many views on how to understand the use of IT systems. Within the community of organisational semiotics, Stamper's semiotic framework has been used as a tool to understand information systems at different abstraction levels. Another theory related to organisational semiotics, Information Systems Actability Theory(More)