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This study presents two extensions to the two-stage expectation-confirmation theory of information systems (IS) continuance. First, we expand the belief set from perceived usefulness in the original IS continuance model to include three additional predictors identified in the unified theory of acceptance and use of technology, namely effort expectancy,(More)
Keywords: Systems development methodologies Agile methodologies Knowledge management Framework It is widely believed that systems development methodologies (SDMs) can help improve the software development process. Nevertheless, their deployment often encounters resistance from systems developers. Agile methodologies, the latest batch of SDMs that are most(More)
While technology adoption is a major stream of research in information systems, few studies have examined the antecedents and consequences of mandatory adoption of technologies. To address this gap, we develop and test a model of mandatory citizen adoption of an e-government technology. Based on a framework that outlines the key stages associated with the(More)
This article examines the determinants of service quality and continuance intention of online services. We proposed and empirically tested a model with both service and technology characteristics as the main drivers of service quality and subsequent continuance intention of eTax, an electronic government (eGovernment) service that enables citizens to file(More)
Although systems development methodologies (SDM) are believed to help improve the software development process, the deployment of SDMs often encounters developers' resistance. Agile methodologies, the latest batch of SDMs that are better in dealing with volatile business requirements, are likely to face the same problems since they require developers to(More)
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