Flávia Maria Santoro

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The aim of this paper is to report the initiative of a research project called the CSCW Lab. The CSCW Lab is an approach for applying evaluation methodologies in the context of a groupware research group. We identify the major dimensions of groupware evaluation and describe how the CSCW Lab addresses them. The first experiments using CSCW Lab are also(More)
The aim of this paper is to sum up our first observations on the use of the context concept in software development applications – specially the collaboration supporting tools – in order to improve software organization's knowledge management and, furthermore, its organizational learning. This work proposes a framework for identifying and organizing(More)
Purpose – The aspect-oriented (AO) paradigm is first proposed to deal with programing modularity issues, but different researchers have been exploring AO concepts in the designing and definition of software systems. The goal of this paper is to discuss and present a proposal that addresses the application of AO concepts to the design of business processes(More)
Companies normally hire external consultants to carry out their Business Process Re-engineering. While this can be straightforward in the short term, it does not produce the desired results in the mid and long term. A low level of workers' involvement and a continuous dependency on external consultancy are the main drawbacks. We propose an alternative(More)
Various approaches for services development in SOA propose business processes as a starting point. However, there is a lack of systematic methods for services identification during business analysis. We believe that there has to exist a integrated view of organizational business processes to promote an effective SOA approach, which will improve IS(More)