Esa Auramäki

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In this paper methods and principles that help to analyze offices as systems of communicative action are explored. In communicative action, office agents create commitments through symbolic means. A SAMPO (Speech-Act-based office Modeling aPprOach), which studies office activities as a series of speech acts creating, maintaining, modifying, reporting, and(More)
Successful office communications are vital for the effective working of organisations. There is, however, no agreement about how they should be studied or understood in analysing offices in office information system design. Instead, the majority of proposed methods for office information system design leave these aspects implicit and largely unexplored. In(More)
ABSTWCT Brief critiques of organisational memory as '&g " are presentet and an dtemative concepturdisation as artefact mediated process is offered Within this fiatne, the paper gives an account of usage of a simple electronic artefact within a process industry: specticfly an Electronic Diary on the fictory floor of a large modem pape~ Mysis of 3,500 entries(More)
65 This form of coordination provides an alternative to workflow in situations where efficiency depends on discretion with respect to priorities—the ability not to respond when there are other things to do. The usefulness of the e-diary on the factory floor led to its informal diffusion to more than 100 workers, including managers. Papermills are(More)
In Finnish paper mills the stream of paper being produced can, and does break. A major concern is when these breaks are recurrent or prolonged. Downtime is expensive. The causes and remedies for problem breaks in a sophisticated and highly automated process can be hard to find. The paper reports on research from a CSCW perspective into the work activities(More)
This paper defines a new fundamental, conceptual component of an information system. This component, together with the principles of systems-theoretical control structure and linguistic abstraction, is employed in constructing a universal hierarchical framework for the information activities in an organization. The framework lays the foundations for the(More)
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