Erika Noll Webb

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In this paper, we describe a study conducted to examine the impact of changes to our user assistance model in our enterprise software systems. In this study, we examined both a traditional user assistance model, as well as our new user assistance model. In the traditional user assistance model, users of a general ledger prototype were given inline error(More)
Gamification is a buzz word in the businesses these days. Is this just the latest hype, or a meaningful trend worth paying attention to, or a bit of both? Most importantly, what promises or benefits does gamification hold for the enterprise, and what are the challenges or dangers? We will address these questions and more in this interactive panel(More)
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