• Publications
  • Influence
Big data: the management revolution.
Big data, the authors write, is far more powerful than the analytics of the past. Executives can measure and therefore manage more precisely than ever before. They can make better predictions andExpand
  • 2,727
  • 202
  • Open Access
The productivity paradox of information technology
The retationship between information technology IT and productivity is widely discussed but little understood. Delivered computing power in the U.S. economy has increased by more than two orders ofExpand
  • 2,282
  • 198
Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending
The "productivity paradox" of information systems IS is that, despite enormous improvements in the underlying technology, the benefits of IS spending have not been found in aggregate outputExpand
  • 2,177
  • 159
  • Open Access
Beyond Computation: Information Technology, Organizational Transformation and Business Performance
To understand the economic value of computers, one must broaden the traditional definition of both the technology and its effects. Case studies and firm-level econometric evidence suggest that: 1)Expand
  • 2,645
  • 142
  • Open Access
Computing Productivity: Firm-Level Evidence
We explore the effect of computerization on productivity and output growth using data from 527 large U.S. firms over 19871994. We find that computerization makes a contribution to measuredExpand
  • 863
  • 95
  • Open Access
Consumer Surplus in the Digital Economy: Estimating the Value of Increased Product Variety at Online Booksellers
We present a framework and empirical estimates that quantify the economic impact of increased product variety made available through electronic markets. While efficiency gains from increasedExpand
  • 1,079
  • 88
  • Open Access
Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value
The business value of information technology (IT) has been debated for a number of years. While some authors have attributed large productivity improvements and substantial consumer benefits to IT,Expand
  • 1,642
  • 86
Bundling Information Goods: Pricing, Profits, and Efficiency
We study the strategy of bundling a large number of information goods, such as those increasingly available on the Internet, and selling them for a fixed price. We analyze the optimal bundlingExpand
  • 1,069
  • 81
  • Open Access
Beyond the productivity paradox
of output produced per unit of input. While it is easy to define, it is notoriously difficult to measure, especially in the modern economy. In particular, there are two aspects of productivity thatExpand
  • 1,021
  • 63
  • Open Access
Intangible Assets: Computers and Organizational Capital
IN DEVELOPED ECONOMIES, production requires not only such traditional factors as capital and labor but also skills, organizational structures and processes, culture, and other factors collectivelyExpand
  • 739
  • 54
  • Open Access