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Employee directories play a valuable role in helping people find others to collaborate with, solve a problem, or provide needed expertise. Serving this role successfully requires accurate and up-to-date user profiles, yet few users take the time to maintain them. In this paper, we present a system that enables users to tag other users with key words that(More)
We describe the design of bluemail, a web-based email system that provides message tagging, message threading, and email folders. We wanted to explore how this combination of features would help users manage and organize their email. We conducted a limited field test of the prototype by observing how users triage their own email using bluemail. Our study(More)
The Collaborative User Experience Research group has been investigating how people use email and how we might design and build a better email system. In this demonstration, we will show a prototype email client developed as part of a larger project on "reinventing email." Among other new capabilities, this integrated prototype incorporates 1) novel(More)
This paper describes a new collaboration technology that is based on the support of lightweight, informally structured, opportunistic activities featuring heterogeneous threads of shared items with dynamic membership. We introduce our design concepts, and we provide a detailed analysis of user behavior during a five month field study. We present the(More)
In this paper we describe a novel UI and system for providing users with recommendations of people to invite into their explicit enterprise social network. The recommendations are based on aggregated information collected from various sources across the organization and are displayed in a widget, which is part of a popular enhanced employee directory.(More)
This paper describes a new collaboration technology that is carefully poised between informal, ad hoc, easy-to-initiate collaborative tools, vs. more formal, structured, and high-overhead collaborative applications. Our approach focuses on the support of lightweight, informally structured, opportunistic activities featuring heterogeneous threads of shared(More)
Electronic mail has become the most widely-used application for business productivity and communication, yet many people are frustrated with their email. Though email usage has changed, our email clients largely have not. In this paper, we describe a prototype email client developed out of a multi-year iterative design process aimed at providing those who(More)
The Remail design team defined a specification for an innovative and integrated email client. This design-lead effort tackled three key problems that email researchers have discovered: lack of context, co-opting of email, and keeping track of too many things. Based on earlier design and research explorations, we conceived of a client from the ground up that(More)
As the number of alerts generated by collaborative applications grows, users receive more unwanted alerts. FeedMe is a general alert management system based on XML feed protocols such as RSS and ATOM. In addition to traditional rule-based alert filtering, FeedMe uses techniques from machine-learning to infer alert preferences based on user feedback. In this(More)
Activity Explorer is the first product from IBM that supports the notion of activity-centric collaboration. This new collaboration paradigm organizes and integrates resources, tools, and people around the computational concept of a work activity, with the goal of increasing work quality and efficiency. In essence, activity-centric collaboration is an(More)