Emmanuel Thanassoulis

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The papers comprising this special journal issue contribute to the theory and application of data envelopment analysis (DEA). The original idea of this special issue was discussed at the 48th Annual Conference of the Operational Research Society held in Bath, UK, in September 2006. Although this issue was originally planned to accommodate extended papers(More)
The advent of Internet banking and phone banking is changing the role of bank branches from a predominantly transaction-based one to a sales-oriented role. This paper reports on an assessment of the branches of a Portuguese bank in terms of their performance in their new roles in three different areas: Their efficiency in fostering the use of new(More)
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