Learn More
Facilitating engaging user experiences is essential in the design of interactive systems. To accomplish this, it is necessary to understand the composition of this construct and how to evaluate it. Building on previous work that posited a theory of engagement and identified a core set of attributes that operationalized this construct, we constructed and(More)
The purpose of this article is to critically deconstruct the term engagement as it applies to peoples' experiences with technology. Through an extensive, critical multidisciplinary literature review and exploratory study of users of Web searching, online shopping, Webcasting, and gaming applications, we conceptually and operationally defined engagement.(More)
The widespread availability of broadband connections has led to an increase in the use of Internet broadcasting (webcasting). Most webcasts are archived and accessed numerous times retrospectively. In the absence of transcripts of what was said, users have difficulty searching and scanning for specific topics. This research investigates user needs for(More)
Recent studies of web-site use indicate that people do not come to the web for an 'experi-ence', they come for information. Yet, to date, web-site design has been synonymous with the 'look and feel' of a site overlooking the significance of a site's information architecture. In this study, we assessed the effect of the information architecture of an(More)