Elaine Horibe Song

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Rising health care costs and increasingly demanding patients are only some of the challenges faced by academic plastic surgery services in their pursuit of excellence in education, research, and patient care. Benchmarking, when correctly applied, is a powerful tool that can help services learn from each other's experiences. This study aimed at creating the(More)
Society changes over time, as do companies, markets and forms of consumption. Gone are the days when having the lowest cost, best quality or highest market recognition would guarantee the survival of a company. We live in a new world where innovation is a perceived value; and thus cannot be imposed by providers. Companies as well as people have the task of(More)
BACKGROUND The Health Service Quality Scale is a multidimensional hierarchical scale that is based on interdisciplinary approach. This instrument was specifically created for measuring health service quality based on marketing and health care concepts. The aim of this study was to translate and culturally adapt the Health Service Quality Scale into(More)
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