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Please check this box if you do not wish your email address to be published Acknowledgments: The authors would like to thank the anonymous reviewers for their valuable comments that have enabled the improvement of manuscript's quality. The authors would also like to acknowledge that the Before that, he served as a Researcher Grade D at the research center(More)
Online one-stop government refers to the integration of public services from a customer of public services' point of view. It allows citizens, businesses and other authorities to have 24 hours access to public services from their home, their offices or even on the move using different access media and devices. The concept requires that all public(More)
For electronic government initiatives to succeed, in addition to mod-ernising the front office, attention should be also paid in order to streamline, re-organise and support the back-office processes of public administrations that provide public services to citizens. Furthermore, actions should be taken to limit the loss of critical knowledge assets during(More)
The Governmental Markup Language (GovML) has been proposed by the IST eGOV project to define structures (or vocabularies) for governmental data and metadata. In this paper, the GovML data vocabularies for describing public services and life events are presented. Technically, GovML is a proposed format for XML documents. Its adoption by public authorities(More)
Governments worldwide realize the importance of strengthening active participation of citizens in the political process. By recognizing the need for engaging the social intelligence of citizens, governments will be able to govern more effectively and credibly. The field of public participation has been recently enhanced with the adoption of Information and(More)
Contemporary public administrations all over the world are exploring new service provision models that adhere to citizens needs. Recently, the "life-event" concept was introduced as a guiding metaphor for presenting and providing integrated public services. A life-event includes all public services that are related to a specific situation that citizens(More)
An increasing number of governments worldwide understand the importance of electronic participation (eParticipation) i.e. the importance of the use of Information and Communication Technologies (ICTs) to more actively engage citizens in democratic processes. As a result, the number of eParticipation projects and relevant tools is rapidly growing. This makes(More)