Efthimios Tambouris

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Online one-stop government refers to the integration of public services from a customer of public services' point of view. It allows citizens, businesses and other authorities to have 24 hours access to public services from their home, their offices or even on the move using different access media and devices. The concept requires that all public(More)
Governments worldwide realize the importance of strengthening active participation of citizens in the political process. By recognizing the need for engaging the social intelligence of citizens, governments will be able to govern more effectively and credibly. The field of public participation has been recently enhanced with the adoption of Information and(More)
The Governmental Markup Language (GovML) has been proposed by the IST eGOV project to define structures (or vocabularies) for governmental data and metadata. In this paper, the GovML data vocabularies for describing public services and life events are presented. Technically, GovML is a proposed format for XML documents. Its adoption by public authorities(More)
The introduction of information and communication technologies (ICTs) in the field of public participation led to the emergence of electronic participation (eparticipation). The area of eparticipation is currently a rapidly evolving one. Although, a few eparticipation-related frameworks have been developed they actually aimed to address specific purposes.(More)
An increasing number of governments worldwide understand the importance of electronic participation (eParticipation) i.e. the importance of the use of Information and Communication Technologies (ICTs) to more actively engage citizens in democratic processes. As a result, the number of eParticipation projects and relevant tools is rapidly growing. This makes(More)
One-stop government refers to the integration of public services from a citizen’s point of view. Currently, the realisation of online one-stop government in Europe is in an infant state. The eGOV project recognises that online one-stop government can only realise its full potential if supported by an integrated, open and extensible platform. The aim of the(More)
For electronic government initiatives to succeed, in addition to modernising the front office, attention should be also paid in order to streamline, reorganise and support the back-office processes of public administrations that provide public services to citizens. Furthermore, actions should be taken to limit the loss of critical knowledge assets during(More)
Please check this box if you do not wish your email address to be published Acknowledgments: The authors would like to thank the anonymous reviewers for their valuable comments that have enabled the improvement of manuscript's quality. The authors would also like to acknowledge that the Before that, he served as a Researcher Grade D at the research center(More)