Efpraxia D. Zamani

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The Working Paper Series is intended for rapid dissemination of research results, work-in-progress, and innovative teaching methods, at the pre-publication stage. Comments are welcomed and should be addressed to the individual author(s). It should be noted that papers in this series are often provisional and comments and/or citations should take account of(More)
As mobile devices permeate daily life, several studies investigate how users react when technology falls short of their expectations. In this paper, we deploy a data/frame model to examine sensemaking processes through which users approach their interaction with the tablet under conditions of discomfort. We show that users eventually handle such problematic(More)