Edumilis Maria Méndez

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Nowadays, a large number of companies delegate their tasks to third parties in order to reduce costs, increase profitability, expand their horizon, and increase their competitive capacity. The level of success of such contracting and related agreements is influenced by a set of critical factors that may vary depending on the type of project addressed. This(More)
Nowadays, the Latin American software industry, as it is mostly represented by Small and Medium Enterprises (SMEs), should focus on improving its service capacity towards high quality, low costs, and timely delivery. Within this context, SMEs providing Information Technology Outsourcing (ITO) services require information that allows to assess and monitor(More)
Software quality characteristics, such as reliability, maintainability, usability, portability, among others, are directly determined by software architecture and, in consequence, it constitutes a very important artifact to be evaluated as soon as a general design is obtained. This article proposes a method to estimate software reliability by evaluating(More)
Business Process Reengineering (BPR) is one of the current approaches organizations take to address global market pressures. BPR allows firms to analyze their internal processes with the view to developing customized goal-oriented solutions. On the other hand, Business Process Outsourcing (BPO) can be used: 1) as a tool for new processes defined by(More)
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