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Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach
The conclusion is that merely focusing on the technical soundness of the IS and the way in which it benefits employees may not be sufficient, rather, the input requirements of users for achieving the corresponding needs fulfillments also need to be examined.
Customer relationship management research (1992‐2002): An academic literature review and classification
Purpose – To review the academic literature on customer relationship management (CRM), provide a comprehensive bibliography and propose a method of classifying that