Douglas H Flint

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Summary.-Employees in three call centers were surveyed about their perceptions of organizational justice. Four factors were measured: distributive justice, procedural justice, interpersonal justice, and informational justice. Structural equation modeling was employed to test whether a two-, three-, or four-factor model best fit the call center data. A(More)
This work examined the effect of procedural justice and item frame on responses to positively and negatively worded survey items. Under conditions of low procedural justice, there is a significant difference in the rating of distributive justice items positively and negatively framed, but not when procedural justice is high. Implications for decision frame(More)
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