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Effective management of organizational memory (OM) is critical to collaboration and knowledge sharing in organizations. We present a framework for managing organizational memory based on transactive memory, a mechanism of collective memory in small groups. While being effective in small groups, there are difficulties hindering the extension of transactive(More)
We empirically explored the roles and scope of knowledge management systems in organizations. Building on a knowledgebased view of the firm, we hypothesized and empirically tested our belief that more integration is needed between technologies intended to support knowledge and those supporting business operations. Findings from a Delphi study and in-depth(More)
Despite an increasing popularity, the impact and benefits of corporate social computing remain unclear. This paper aims at rigorously studying social computing tools as a new class of technology and provides a holistic definition and characterization. After a comprehensive literature review, we empirically explored the defining attributes and underlying(More)
This paper studies the formation of users’ expectations and desires from knowledge management systems, and their impacts on satisfaction with these systems. Building on a foundation of expectations confirmation theory and interviews with top managers, three important insights are obtained: (1) expectations and desires differ in their formation and content;(More)
Organizations are increasingly adopting new technologies, such as social media, that afford employees a repertoire of uses not simply focused on work, but also on socialization and entertainment. Knowledge regarding the impact of such diverse technologies on job performance, however, is currently limited. This study adopts a technology use lens to study the(More)
This paper presents an empirical study investigating the impact of organizational social computing on employees' innovative and in-role job performance. Specifically, we suggest that two key uses of social computing, representing the use of social computing tools for maintaining social relations and for generating and sharing content, are positively related(More)