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Many systems in academic computing are being " right-sized, " creating a diversity of platfirms i!o support. This diversity offers differing support options for each platform, so attention must be paid to HOW decisions to insource or outsource are made. Examples of source-o fisupport deciswns (including microcomputer repair, LAN design, and IAN training)(More)
In the 80's, many schools and corporations had "Information Center" departments who were charged with promoting and supporting "end-user computing." We I.C. folks sponsored PC user groups and led discussions on whether people should upgrade right away to WordPerfect 4.2 or wait. We encouraged the spreadsheet guru in Finance to teach short-courses on 1 2--3.(More)
Supporters of administrative end-user computing in academic institutions share a common plight with their siblings in academic computing support and their cousins in corporate Information Centers (ICs): insufficient staffing. PC Week (February 10, 1987) reported that the average corporate IC has 4.5 full-time staff members to support users of 47 standalone(More)
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