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In the 80's, many schools and corporations had "Information Center" departments who were charged with promoting and supporting "end-user computing." We I.C. folks sponsored PC user groups and led discussions on whether people should upgrade right away to WordPerfect 4.2 or wait. We encouraged the spreadsheet guru in Finance to teach short-courses on 1 2--3.… (More)
Electronic mail at Loyola in 1990 was accepted as a useful tool in Workgroup computing and in office automation. As such, it was often included in the configuration of particular systems. l The IBM MVS mainframe had Personal Services/CICS (now known as OfficeVision/MVS), making it easy for users of the administrative transactional systems on that host to… (More)
Many systems in academic computing are being " right-sized, " creating a diversity of platfirms i!o support. This diversity offers differing support options for each platform, so attention must be paid to HOW decisions to insource or outsource are made. Examples of source-o fisupport deciswns (including microcomputer repair, LAN design, and IAN training)… (More)
Supporters of administrative end-user computing in academic institutions share a common plight with their siblings in academic computing support and their cousins in corporate Information Centers (ICs): insufficient staffing. PC Week (February 10, 1987) reported that the average corporate IC has 4.5 full-time staff members to support users of 47 standalone… (More)
Loyola University of Chicago has adopted an ambitious program to provide maintenance service for all University-owned microcomputer equipment appearing on the University's list of supported hardware. Troubleshooting down to the board level is done internally, while repair of components is contracted to a single outside service bureau. User's services… (More)