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For electronic government initiatives to succeed, in addition to mod-ernising the front office, attention should be also paid in order to streamline, re-organise and support the back-office processes of public administrations that provide public services to citizens. Furthermore, actions should be taken to limit the loss of critical knowledge assets during(More)
As software processes for developing eGovernment services become more complex, it is necessary to provide computer-based tools to support the software engineering process. Furthermore, actions should be taken to limit the loss of critical knowledge during the life cycle of eGovernment services. In this paper we first illustrate the overall architecture of(More)
Enterprise Social Software refers to open and flexible organizational systems and tools which utilize Web 2.0 technologies to stimulate participation through informal interactions. A challenge in Enterprise Social Software is to discover and maintain over time the knowledge structure of topics found relevant to the organization. Knowledge structures,(More)
Purpose – The purpose of this paper is to explore the use of information aggregation markets (IAMs) for community-based idea management and to present IDeM, a novel Internet-based software tool that can be used for generating and evaluating new ideas utilizing the concept of IAMs. Design/methodology/approach – Starting with a review of existing methods for(More)
The increasing complexity of e-Government services demands a correspondingly larger effort for management. Today, many system management tasks, such as service verification and re-configuration due to changes in the law, are often performed manually. This can be time consuming and error-prone. The main objective of the OntoGov (IST-2002-507237) project is(More)
Communities within corporations can significantly contribute to innovation and the idea management process. The collection of ideas and aggregation of evaluation information from a community is a demanding task that requires the use of special methods. In this paper we explore the use of information aggregation markets (IAMs) in the fuzzy front-end of(More)