Dennis Campbell

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T his paper uses the context of online banking to investigate the consequences of using self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank, we test whether changes in service consumption, cost to serve, and customer profitability are(More)
  • James L Coneyrs, Director, James L Conyers, Malachi D Crawford, Paul H L Easterling, Angela Williams-Phillips +10 others
Director's Message t he 2006-2007 academic year was filled with much activity, advancement, forward thinking and proactive growth for the African American Studies program at the University of Houston. With the continuation of our seminar lecture series and the impetus of the hip hop lecture series archive, AAS sustained its tradition of providing the campus(More)
  • Maria Loumioti, Dennis Campbell, Karthik Ramanna, George Serafeim I, Ryan Ball, John Core +22 others
  • 2012
Using a sample of secured syndicated loans, I explore the use of intangible assets as loan collateral and whether this credit practice was an innovation or a negative mutation in the corporate loan market. While intangible assets were not traditionally considered as eligible collateral, I find that twenty-one percent of U.S.-originated secured syndicated(More)
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