Dee Stribling

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Introduction Writers. editors, and others involved in the documentation process , are increasingly becoming active participants in the &rend towards moving hardcopy documentation online. The process of implementing softcopy documents involves addressing many complex issues. If online information is to be provided for a diverse product set to users across a(More)
Introduction In 1994, our Publications DNision~ at SAS Institute began converting our in-house publishing system. The conversion involved evaluating, selecting, and implementing anew publishing system that would take advantage of the SGML paradigm for content markup. Components of the system include an SGML-based editor, routines for one-time conversions of(More)
Introduction SAS Institute is midway through a transition from hardcopy customer documentation to electronic productsupportsysternswithmukimedia function-ality. The first part of thispaperdiscusses sAS Insti-tute's long-range strategy for implementing online documentation and business factors governing that implementation. The second part analyzes the(More)
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